Brident Dental & Orthodontics

Joanna Allbright 2 months ago

I wish there was a way to leave zero stars!!!!!!!! I absolutely do not recommend this dentist office!!! This place is horrible at getting in touch with. You will have to drive in person to the dentist office if you have any questions or need to schedule an appointment. My son got his braces there, and we have to drive there every time we need to talk to them about his treatment!! God forbid , we have to reschedule his appointment, we have to drive to the location. They keep you waiting in the lobby for hours, even when you have a set appointment time. All they care about is scheduling as many patients for the money, but don't have enough staff to get to them, so they just keep them waiting in the lobby. I hate this place, it's been like this for the past two years. After my son's braces are completely done I will never come back to this place, I absolutely hate this place! Worst dentist office , I have ever had to deal with!!! I promise you will go through the same thing if you choose this dentist office!! I definitely recommend finding another dentist office!!

June Phan 3 months ago

Made an appointment for this morning at 9:45 for a cleaning. Showed up, and no one was inside. Doors locked and lights off. Other patients were waiting outside in the parking lot. I called and was told they were open from 9am-6pm, yet doors are still locked. I am beyond frustrated with the situation as I am in pain. I needed the cleaning to proceed with braces which I have an appointment tomorrow for, and now that may not happen. Not sure if it was the weather, but I still showed up for my appointment. Not to mention I felt so misunderstood at my previous appointment which was yesterday because I kept expressing how much it hurt to talk, eat, and drink liquids. But, was told they couldnt do anything about it. Even though my insurance will cover braces if medically necessary which, I mean I think it is considering my back teeth is gnawing away at my soft tissue inside my mouth. Would not recommend.

Dalia Youseff 3 months ago

They are extremely unprofessional and there is absolutely no communication. I first went there in February to get two fillings done. Since I am a heart patient, they needed approval from my cardiologist as well as approval from my insurance. That process took almost a month and a half, and they finally scheduled me for an appointment in April. When I went to the appointment, they unfortunately realized that they also needed another approval from my cardiologist to prescribe antibiotics to protect my heart. They told me they would call me once they received the approval, but of course no one ever contacted me. When I called them today, May 28, 2026, they told me they had supposedly scheduled me for an appointment on May 1st without even informing me. I would never schedule a doctor’s appointment on a Friday, so this made no sense to me. On top of that, they said the first approval they received from my cardiologist was only valid for one month, so now they need another approval all over again. They also told me that I am the one responsible for contacting my cardiologist and handling the approval process myself. This level of negligence and lack of responsibility is unbelievable. Th

Barbara Davis 4 months ago

Where is the negative numbers? If you're African American, stay away from this dentist office and any others with this name. I've scheduled 4 visits to have my teeth cleaning and have yet to get my teeth cleaned. They pretty much wasted my time and my 6 month visit on taking X-rays and trying to convince me to get teeth pulled, get root canal or other procedures that total over $2000! And again, still have yet to get a cleaning. This last time, I scheduled because their auto system kept calling, texting and sending emails that it was time for my routine cleaning. I scheduled. I get there and they do X-rays.... AGAIN. Tells me about a broken took that is just hanging there not attached to the tooth or have a root. I said, just pull that piece. They told I need to have the whole tooth extracted. I said I don't have the $700 for that. They said that I had 3 teeth to be pulled. But if I don't have it for one, how do I have it for 3? I asked to just clean my teeth and I'll do the other at another. I was told.... They could not clean my teeth because I needed to have my other teeth extracted 1st. Never heard of anything else like that in my life. While sitting there, another black man w

P J 5 months ago

I scheduled an appointment for 9:15 for my daughter and had to drive an hour away. When I arrived the front desk told me that the dentist she needed to see wouldn’t be there until after 2. She said that the call center that schedule appointments makes appointments without checking with them. So why are they still allowing them to schedule appointments knowing this? This is a huge inconvenience if you have to drive an hour away to this location. Do better Brident